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What to Have Ready for the DVSA Swap Call
Your complete checklist for making the phone call to the DVSA. Be prepared and get your test swapped in minutes.
The Essentials Checklist
Your provisional driving licence number
The long number on your photocard licence — usually starts with your surname
Your test booking reference number
Sent to you by email when you booked. Check your DVSA account if you can't find it
A quiet place to make the call
The DVSA agent needs to hear both of you clearly. Avoid noisy or public places
Call during DVSA hours: Mon-Fri, 8am-4pm
Don't try calling outside these hours — the line won't be staffed
📞 The DVSA Number
0300 200 1122
Open Monday–Friday, 8am–4pm. Calls cost the same as a local call.
Top Tips for the Call
- 1.Be polite and patient — DVSA hold times can be 10-30 minutes
- 2.Have a pen ready in case the agent gives you a new booking reference
- 3.Confirm your new test date, time, and centre before hanging up
- 4.Check your email after the call — you should get a confirmation within an hour
- 5.If the agent says the swap can't be done, ask why and try again another day